Refund policy

🛍️ Change of Mind (Non-Faulty Items)

We get it, sometimes something just isn’t quite right.

If you’re not 100% happy with your Bodylite® purchase, you can return it for a refund or exchange:

  • January to October orders: Return within 30 days of receiving the product.

  • November to December orders: Return by January 31st of the following year.

📦 Items must be in original, unused condition with proof of purchase.

🚚 Return shipping costs are not covered for change-of-mind returns.💸 We’ll refund the product cost and VAT. Shipping charges are non-refundable in these cases.

🔁 How to Return (Change of Mind)

Please send returns to:

Bodylite Gear
Ballon,
Co. Carlow,
R93 VX65,
Ireland

Include:

  • Your order number (packing slip is fine)

  • Note saying if you'd like a refund or exchange

📧 Optional but appreciated: Email us at info@bodylitegear.com to let us know it's on the way.

RETURNS: Faulty Products & Repairs

If your item is faulty, damaged, or not as described, we’ll make it right, that’s our legal and ethical promise.

You are entitled to:

  • A full refund, repair, or replacement

  • A refund of the original delivery charge

  • Reimbursement for return postage (standard rate only)

Before returning, check our Help Centre / FAQs for quick fixes.

If the issue remains unresolved, send the item to:

Bodylite Gear
Ballon,
Co. Carlow
R93 VX65
Ireland

Include:

  • Your name

  • Order number

  • Contact details

📧 Feel free to email us with the details: info@bodylitegear.com

OUR GUARANTEE

We design our products to last — and stand behind their quality.

🔌 Electronic items

  • Covered by a 2-year guarantee

  • Covers faults not caused by misuse or general wear & tear

👕 Non-electronic items

  • Covered by a 1-year guarantee

  • Excludes general wear & tear

♻️ As part of our sustainability commitment, we’ll always try to repair first. If we can’t repair it, we’ll replace it or refund you.

🔎 KNOW YOUR RIGHTS

Irish consumer law protects your right to refunds, repairs, and replacements for faulty goods. Learn more here:
👉 citizensinformation.ie – Online Shopping